FAQ's | Honeycomb Promotional Marketing Agency

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How do I place an order?

To place an order, simply complete a Quick Quote for the item you're interested in and we'll be in touch with a detailed quote. If you're enquiring about multiple items, you can add them to your Enquiry Basket, supply your details and our team will provide an itemised quote. Once you're happy with the quote and details, we’ll ask you to confirm your order in writing. Please note, verbal orders or instructions are not accepted, and purchase orders must include a clearly displayed order number.

Can I get a mock-up of my product before ordering?

Yes, we’d be happy to provide a mock-up so you can visualise your product before production begins.

Will I see a proof before my order goes into production?

Absolutely. You'll receive a final proof for approval prior to production. We refer to this as a pre-production proof. It's a way to ensure the final product meets your expectations and that any potential errors or issues are identified and corrected before going into production.

Do you source products that aren’t listed on your website?

Yes, we do! Email our team at info@honeycombagency.com.au or book a Discovery Call and our team would be more than happy to source the item for you.

Can you customise products to match my brand colours?

Consider your audience. Are you targeting corporate clients, staff, or families? For example, kitchen gadgets work well for households, while branded tech items might appeal more to a business crowd. Our team is here to help you find a product that connects with your audience and aligns with your brand.

Do you offer sustainable merchandise?

Absolutely. We offer a wide variety of eco-friendly options including reusable, renewable, and repurposed products. We pride ourselves in keeping abreast of the latest in eco promotional products and welcome your enquiry.

Can I get a sample before placing a larger order?

Yes. Sample products are available and may be subject to a charge. Most samples are either undecorated or printed with a random design. Email us at info@honeycombagency.com.au and we’ll confirm any applicable product and delivery charges.

What is the lead time for promotional products?

Lead times vary depending on the item, quantity, and complexity of decoration. In general, delivery takes approximately 2–3 weeks from receipt of your confirmed order, approved artwork, and in the case of larger orders, a 50% deposit. Let us know your deadline upfront and we’ll do our best to meet it.

Can you meet express or urgent deadlines?

Yes, we can accommodate express requests where possible. Please speak with our team to confirm if we can meet your timeline.

How long will it take to receive my products?

Typically, products arrive within 2–3 weeks from written order, approved artwork, and deposit. We recommend advising your deadline at the time of order to ensure on-time delivery. All orders are subject to stock availability and artwork approval.

What happens if a product is out of stock?

We strive to keep our product listings up to date, but occasionally stock may be depleted due to high demand. If this happens, we’ll contact you with an updated delivery date or offer a comparable alternative.

Will you help me with artwork requirements?

Of course! If artwork isn’t supplied in the correct format, we can assist. Minor adjustments are often free, but more complex artwork changes may incur an additional fee. We will always provide a quote first before commencing any additional work.

How many colours and branding positions can I use?

Branding capabilities vary depending on the product. If you’re unsure, our team is happy to advise you on the best options. Have your artwork ready, and we’ll help you get the most out of your branding.

What are the most popular promotional products?

Popular choices include eco-friendly items, tech accessories, and practical everyday products. Subscribe to our updates or follow our socials - Instagram and Facebook, and we’ll keep you in the loop on the latest trends and top-performing merch.

What are good giveaway items for events?

That depends on your campaign goals, audience, and budget. Our team stays across the latest trends and time-tested favourites, and we’ll guide you to merchandise that creates impact and leaves a lasting impression. Book a Discovery Call with us to find the perfect fit.

How do I choose the right promotional product?

I’m a charity - can we negotiate pricing?

Absolutely. We work with many organisations in the charity and not-for-profit sectors and understand the importance of maximising value. Get in touch with our team to discuss your needs - we’re happy to explore options tailored to your budget.

What items are included in my quote?

Freight is included for delivery to one location. If you require delivery to multiple locations, we’ll provide an accurate freight quote based on volume, weight, and destination. We always aim to ship your goods as economically and efficiently as possible. All price inclusions are listed within the product description on quotes supplied by our Sales team.

Why is my merchandise being shipped separately?

To help meet your deadlines and minimise freight costs, we may source items from multiple trusted suppliers. In some cases, products will be dispatched directly from our supplier to you. If this happens, we’ll keep you informed and provide tracking details for each shipment.

Can I have split deliveries?

Yes, split deliveries are absolutely possible. We’ll provide tracking numbers for each location. Just let us know your delivery breakdown and destinations so we can provide the most accurate quote.

What is the minimum order quantity (MOQ)?

Each product has its own MOQ. In some cases, orders below the minimum can be accommodated with a surcharge. Let us know your needs and we’ll work with you.

How can I pay for my order?

For orders over $10,000 we require a 50% deposit before production commences, with the balance due prior to dispatch. We accept payment by MasterCard, Visa, American Express, Diners Club and by Direct Deposit. A processing fee will be applied when you pay via the B2B payment link. Full payment details can be found in our Terms and Conditions.

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