Website Terms and Conditions | Honeycomb Promotional Marketing Agency

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Terms and Conditions

Please take the time to read our trading terms to ensure we supply the best quality of service and advice to you at all times.

Placing Your Order with Honeycomb Agency

1.Orders shall only be accepted after receipt of a Company purchase order or an approved Honeycomb Agency Order Confirmation.
2.Please ensure your order includes all details such as delivery address, contact, dates & instructions, sizes of garments, position of logo, quantity, size of logo and any other pertinent elements to the order.
3.Shipment quantities of plus or minus 5% of an order are considered complete. You will be invoiced for the exact quantity shipped. Please note on your official order if the exact quantity is required.

Payment

1.A 50% deposit is required upon confirmation of orders over $10,000 or indent orders and must be paid at artwork approval stage. A deposit-invoice will be emailed through on receipt of your artwork approval. Production will commence once payment is received.
2.Our standard trading terms for credit approved customers are Net 7 days from invoice. Invoices will be emailed.
3.Initial orders are to be pre-paid (COD) or with a 50% deposit. This will be invoiced on receipt of the approved artwork. Production will commence once payment is received.
4.All orders under $800.00 must be paid in full prior to production commencing.
5.Most locally sourced products can be delivered within a two to three-week time frame. Due to the extra costs incurred, all orders requiring less than 10 days delivery time, will incur a 20% surcharge of the total order value.

Order Change/Cancellation

No change or cancellation of orders permitted after production has commenced. Setup fees and any development costs will be passed on, including any sampling or courier charges incurred, should a cancellation of order be made before production has commenced.

Delivery

1.To assist our team, please give the actual date of the function or event for which the product is required. While rush jobs can be accommodated, we all know these are the ones most likely to create problems.
2.Normal production time for locally produced items is approximately 10-15 working days from receipt of your order and artwork approval, subject to stock availability.
3.Normal production time for indent orders is approximately 7 – 8 weeks via air and 14-16 weeks via sea from receipt of your written order and artwork. This does not take into consideration local country holidays (such as Chinese New Year) or other incidents that may affect delivery.
4.Delivery lead times are subject to change due to seasonal factors and increased demand on couriers.

Quote Validity

Estimates are valid for 30 days.

Freight

1.All product shipped from our factory is inspected and signed for by the carrier. We do not cover breakages once leaving our factory, unless insurance has been purchased.
2.Honeycomb Agency ships to all Australian major capital cities within 48 hours excluding WA, SA, NT and TAS. Please allow extra time for these destinations.
3.All cartons are delivered to one destination. Honeycomb Agency will distribute your order to several destinations or separate the job into various quantities for you; however, an additional split delivery fee will be incurred to cover the extra time involved. Please discuss these charges prior to proceeding with your order.
4.Honeycomb Agency is happy to expedite orders via airfreight or same day VIP couriers; however, this service will incur additional costs.
5.International freight charges will be quoted at the time of order. Please note there may be additional duty and tax charges applicable at the delivery destination. These charges may not be confirmed until the goods have arrived into the country and are not the responsibility of Honeycomb Agency unless confirmed prior to delivery.

Artwork

1.We require finished artwork in the form vector file, ie, .eps, .ai or high res PDF. A jpeg file should be supplied additionally but not in place of the vector file. Any art developed by Honeycomb Agency will incur charges and will be quoted to order. Set up charges are separate to artwork/graphic design charges.
2.Due to the nature of ceramic colours, we cannot guarantee an exact or identical match. The colour of the item will further influence the colour of the imprint.
3.Please provide us with Pantone / PMS colours if no colour reference is available.
4.Please note that we cannot guarantee an exact match on embroidery threads – Pantone colours are used as a guide only.
5.Full Colour Direct Digital printing is a CMYK print format and Pantone colour matching cannot be guaranteed.

Pre-Production Samples

The following prices can be used as a guide when ordering pre-production samples:

1.Embroidery up to 5,999 stitches – $75.00 + $160.00 set up fee + the cost of the item.
2.Laser Engraved one position engraving – $80.00 + $130.00 set up fee + the cost of the item.
3.Pad printing – $70.00 + $155.00 set up fee per colour + the cost of the item.
4.Screen printing – $70.00 + $115.00 set up fee per colour + the cost of the item.

When the order proceeds, set up fees may not be recharged. Prices subject to change depending on the complexity of artwork provided.

Claims

Any claim requests must be made in writing within a 7-day period from the invoice date. Claims will not be accepted after 7 days.

Prices

All quotes presented are subject to fluctuations in the Australian Dollar. Prices are subject to change, although this is an infrequent occurrence and will be communicated.